Welcome bonus
Up to about £126 per deposit on your first 3 deposits
Games
Responsible gambling at Ivy Bet
- Gambling is entertainment, not investment or alternative income.
- A player should not stake money whose loss would affect the budget.
- Self-exclusion is available through live chat or email and is actioned within 24 hours.
- Internal self-exclusion periods range from six months to five years.
- We may monitor activity and apply safer-gambling interactions or restrictions.
Getting help
Our support routes
Live chat and email are available for a self-exclusion request. Live chat operates 24/7. A player can use either route to make the request and start the process.
A planned pause
Internal self-exclusion periods range from six months to five years. That range gives a player a defined period away from the account when a longer break feels necessary.
Talking about concern
The important step is to act when play stops feeling like entertainment. Contacting us through live chat or email creates a clear route for a safer-gambling request.
Our role in controlled play
We monitor activity and may apply safer-gambling interactions or restrictions. This is part of keeping the account relationship focused on controlled entertainment. Our role is to make the support route clear and to action a self-exclusion request within 24 hours when it is made.
A player remains closest to their own budget and playing habits. The practical decision is to pause before a session affects money needed for other parts of life. Our tools support that decision with a defined request route and a meaningful break from account activity.
Signs that call for a pause
| Sign | First step | Why it matters |
|---|---|---|
| Stakes affect the budget | Stop play | Gambling should not affect money needed elsewhere |
| Play feels like income | Reframe the session | Gambling is entertainment, not investment |
| A break feels difficult | Request self-exclusion | A defined pause creates space away from play |
| Account activity feels worrying | Use live chat or email | A support route puts the request into action |
The table is not a test a player has to pass. It is a practical way to recognise the moment when a pause is more useful than another session.
Tools we apply
Activity monitoring
We may monitor activity as part of safer gambling. That monitoring may lead to a safer-gambling interaction or a restriction where it is needed.
Self-exclusion
Self-exclusion is requested through live chat or email. We action the request within 24 hours, and internal periods range from six months to five years.
Account support
Live chat is available 24/7, giving players a direct way to raise a safer-gambling request. Email is also available for the same purpose.
Keeping play in control
A controlled approach remains simple when the limits are personal and realistic:
- Treat gambling as paid entertainment rather than a way to earn money.
- Do not stake money whose loss would affect the budget.
- Pause when a session starts to feel difficult to control.
- Use live chat or email to request self-exclusion.
- Choose a break that fits the need, from six months to five years.
We want the account experience to remain grounded in these choices. A pause is a practical decision, and our support routes are ready when a player needs one.