Handling personal information at Ivy Bet
We handle personal information in connection with accounts, transactions, game sessions and the operation of our services. Our privacy approach joins practical account administration with clear choices around non-essential cookies. We use personal data under our privacy policy and legal obligations, and we keep the player’s rights over that information in view.
An account involves details that support registration, sign-in, payment activity and security. We also use cookies that support login, game sessions and returning-player recognition. These functions help an account work as intended while allowing a player to make choices about non-essential cookies.
How we use information
We use account and transaction information to operate the account relationship and meet the obligations that apply to it. Registration details are expected to be true, complete and current. A valid email supports password recovery, while account credentials support secure access.
Payment information is used in connection with deposits and withdrawals. Payment methods are held in the player’s own name, and transaction security uses SSL encryption. Identity, source-of-funds, fraud-prevention and safer-gambling checks may continue after registration, which means relevant information may be used in those checks too.
We keep the use tied to the account purpose. A player who asks for account closure does so through support; a player who chooses self-exclusion does so through live chat or email. These actions are part of the account relationship and require us to recognise the account correctly.
Information connected with an account
Account and access details
We process account information used for registration and access. This includes the account’s registration details and the contact information used for password recovery. Credentials such as passwords, passcodes, security answers, two-factor codes and passkeys are handled as account-security details.
Transaction and check information
We may process transaction information connected with deposits and withdrawals. We may also process information used for identity, source-of-funds, fraud-prevention and safer-gambling checks. Where electronic checks are inconclusive, additional documents may be requested.
Session information
Session, login, game-session and returning-player cookies support the way our services recognise a session. They help maintain the continuity of an account interaction while a player uses our services.
Changes to this policy
Keeping the policy current
We maintain this policy as part of our account and service information. A current policy helps players understand how account, transaction and session information is used in practice.
Reading with account activity in mind
Changes matter most when a player is registering, managing account access, making a payment or setting cookie preferences. We encourage players to read the policy alongside the account choices that apply to them.
Cookie choices in practice
Our cookie use has a practical role in sessions and preferences:
- Essential session and login cookies support sign-in and game sessions.
- Returning-player cookies help us recognise an existing session context.
- Google Analytics is used for website analytics.
- We request consent for non-essential cookies.
- Browser settings can block cookies, although some features may not work fully when cookies are blocked.
Your information rights
Rights over personal data
Players have rights to access, correct, erase, restrict, object to and transfer personal information. These rights give a player ways to address information held in connection with an account and its use.
Making a request
Use our support routes to make a request about personal data. Live chat and email are available for account-related questions. Give enough account context for us to identify the request without including a password, passcode or security code.
Last updated: 1 November 2026