Contact Ivy Bet

Our support team helps players keep account questions moving. Live chat and email are our contact routes, and live chat is available 24/7. Before writing, collect the account details that identify the issue without sharing credentials. A focused message gives us the clearest starting point.
An account may involve registration, password recovery, deposits, withdrawals, verification or a safer-gambling request. Each topic has a different useful detail. We handle the conversation with the information needed for that subject, while keeping passwords, passcodes and security codes private.

Account and play questions

Sign-in and password recovery

We help when a player has forgotten a password. Password reset uses the registered email, and password-change controls sit in Account Settings. Include the registered email and a short description of the sign-in issue, but keep the password, passcode and security answers private.

Deposits and withdrawals

For a payment question, tell us whether it concerns a deposit or withdrawal and name the payment method used. Deposits begin from Account then Deposit, while withdrawals begin from Account then Withdraw. Payment methods must be in the player’s own name.

Verification and account status

Verification questions are useful when they identify the stage of the request. Identity, source-of-funds, fraud-prevention and safer-gambling checks may continue after registration. Additional documents may be requested when electronic checks are inconclusive.

Our contact routes

Live chat

Live chat is available 24/7 and suits a player who wants to discuss an account, a payment path, password recovery or a responsible-play request immediately. Keep the message concise and describe the action already taken.

Email

Email provides a written route for account, verification and safer-gambling queries. Use the registered account details and explain the subject in the first lines, so we can connect the message to the right account context.

Before sending a message

Identify the account safely

Use the registered email or username to identify the account. Do not send a password, passcode, two-factor code, security answer or passkey. Those credentials stay with the player.

Describe the action

Name the action: registration, sign-in, deposit, withdrawal, account closure or self-exclusion. For a payment query, name the method. For a withdrawal, say whether it is a first withdrawal, as identity and payment documents may be requested then.

Keep the request focused

State what happened and what outcome is needed. One clear account subject makes it easier for us to direct the request into the appropriate handling process.

What happens after contact

Account review

We use the submitted details to understand the account question. Registration details must be true, complete and current; where a check is incomplete, we may ask for the extra information needed to continue it.

Safer-gambling requests

Self-exclusion may be requested through live chat or email. We action a self-exclusion request within 24 hours. Internal self-exclusion periods range from six months to five years.

Keep your account secure

Protecting access begins with the details that remain private. Use our support routes for the account topic, and keep these boundaries in place:

• Never send a password, passcode, two-factor code, security answer or passkey in a message.
• Keep payment methods in your own name when depositing or withdrawing.
• Use the registered email for password recovery and account identification.
• Describe the request, the account action and the payment method where relevant.
• Use live chat or email for a self-exclusion request when gambling no longer feels controlled.